Blogs

The release went out on a Tuesday afternoon. Unit tests were green, the integration suite passed, regression runs came back clean, and the QA lead signed off. B...

Every time a customer creates an account or calls a contact center to get some information or even completes a purchase, the business collects personally identi...

You probably talked to a voice user interface today and didn't think twice about it. Maybe you asked your phone for directions, told a speaker to play something...

You need to find out if a store has a specific espresso machine in stock. That means calling, sitting through a hold message, explaining what you want to whoeve...

I’ve talked with a lot of business owners. They keep putting things out online, but nothing really shifts. One week they publish a blog entry, the next week it...

There's a number sitting in most companies' spreadsheets that nobody checks often enough. Not revenue. Not traffic. The actual cost of winning a single customer...

Choosing between Branding services and a Brand strategist comes down to the problem you need solved. If you need visual identity, marketing assets, naming, or a...

Picture this. It's 4:45 on a Friday, your VP wants "the numbers" before the weekend, and you're toggling between six browser tabs trying to reconcile Google Ads...

You have likely searched “what does PESO stand for in marketing” on Google. You then see a stack of pages that say almost the same idea. Acronyms. Four parts. A...

Hiring a full service digital marketing agency shouldn't feel like a gamble, but most businesses treat it that way. Most businesses hire an agency the same way...

Phone based payments have not gone away. They have just gotten smarter. Instead of reading a card number out loud to an agent, most callers now complete the tra...

Lots of companies update their websites each year. They change how the site is built and move to a different platform. They merge domains or move to HTTPS. And...

A founder in Austin spent $52,000 building a mobile app that never made it past 200 downloads. The code worked. The design looked fine. Nobody wanted it. He had...

You must have noticed it many times. When someone hits the record button to make a video and the little red dot appears. And then nothing happens for a second....

A founder I spoke with a few years back described the US as "the market you can't ignore." He wasn’t wrong. With three hundred and thirty million people and a s...